FAQ's

Where are you located?

Soapie Mai Designs is based in Wanneroo, Western Australia. However, we are an online store only, but we have the option for our customers to pick up their order if they live locally.

What payment methods are accepted?

We accept most major credit cards, PayPal, AfterPay, and POS payments.

What are your shipping options?

We provide standard and express shipping options for all Australia Wide and standard shipping for New Zealand customers. 

What is your turnaround time for orders?

Our current turnaround time for orders is 3 to 7 business days (excluding Public Holidays and Weekend's). However, this is subject to change depending on peak seasons. 

What is your turnaround time for pre-orders?

Pre-orders may take 2 to 3 weeks from date of order, this all dependent on what the order is as we maybe able to get stock required earlier.

If you need the order urgently please send us an email and we will see what we can do.

I just placed an order and want to add to it, am I able to add to my order?

If your order was placed within a 24 hour time frame, then absolutely. Please email us for a code so you can combine your orders, however, depending on the total weight of your parcel extra shipping may be charged.

Do you accept wholesale orders?

Absolutely! 

For more information please send us through an email to discuss.

Do you ship internationally?

At this stage we do not ship internationally, only to New Zealand.

However, we are more than happy to discuss postage costs etc. via email.

I really need to get in touch with Soapie Mai Designs and unsure how to do that?

The are a few ways to get hold of us!

You can use the 'Contact Us' in the footer of our website, or you can click one of our social media icons in the footer and send us through a message, or you can email us directly at enquiries@soapiemaidesigns.com.au 

Please note all aspects of communication will be answered within business hours only, which are Monday to Friday 9:00am to 5:00pm (excluding Public Holidays)